Consultation

In-Salon consultation is a 15-30 minute service recommended for those who are seeking a colour change (e.g. from light to dark/ dark to light), and those with potentially compromised hair (i.e. damaged or permed or recent makeover). This is your opportunity to sit down with your stylist and go over your desired colour, your current home-care, and the time and money you will be spending for this. The cost of this “service” is $20, which will be added as credit to your deposit if you wish to make an appointment.

If we have not seen your hair in person,

·         We are only able to roughly quote you, and then give a more approximate quote prior to the commencement of any services on the day of your appointment.

·        If we find that you need a major colour correction, we reserve the right to not perform any services on the day, and to rebook your appointment where we have a more appropriate amount of time allocated. Sometimes, inspirational images can be deceiving and a three hours job can end up being a six hour one. Deposits in that case will remain on your account and will be used on your new allocated appointment day.

 ·         If your hair is too damaged, we also reserve the right not to perform any services. We prefer not to compromise the integrity of your hair.

   Colour Makeover

For personal reasons, colour corrections will not be performed on new clients. This sort of service is very demanding (assistance is required) and as a freelancer/lone worker, it is close to impossible to perform. Please feel free to enquire about it for more information. For clients who have come to the studio before, please consult with myself prior to appointment to avoid inappropriate time allocation. Conditions to performing services also do apply.

Booking policy:

All new colour clients are asked to please pay a $100 deposit to secure your appointment, which will then be taken off your total bill on the day. If you need to move your appointment, the credit will remain on your account to be used at your next service. Change of mind? Not a problem, if you cancel more than a week before your appointment, we can refund you.  Weekend colour appointments will require a $200 deposit (only weekends, only new clients). 

 Online Booking:  NEW CLIENTS: After booking your appointment, we will be in touch via email/phone for a quick consultation to establish current colour and condition of the hair. A mandatory deposit will be secured before confirming your booking, made at the time of consultation. Your appointment may be cancelled if no deposit has been made in time. (This does not apply to pre existing clients)

You may be held accountable in case of no show or last minute cancellation. Please read “Booking Confirmation” and “Cancellation Policy”. 

Bookings confirmation

All bookings need to be confirmed prior to the day of your appointment. A confirmation text will be sent to you 96 to 72 hours prior to it. Please simply respond YES to confirm or NO to cancel. See "cancellation policy".  Alternatively, you can call, text, or email me to reschedule your appointment (see Contact Details). 

Any bookings that are left unconfirmed will be followed up by a phone call and email to confirm your appointment. After that, if we are still unable to get a hold of you, we reserve the right to cancel your appointment. 

December Festivities Disclosure

Confirmation texts will be sent a week prior to your appointment. Please respond at your earliest convenience to prevent last minute cancellation. Be mindful that other people may also want a spot and I would love for them to know as soon as possible if a spot has been made available for them (Thank you) 

Cancellation Policy:

It is important that you please confirm your appointment when receiving the confirmation text. Failure to respond to this text may result in cancellation fees. In case of no show, or cancellation less than 72hours prior to your appointment, you may be asked to pay 70% of the total of what your bill should have been, or lose your deposit, depending on the type of appointment you were booked for. 

For 3+ hour long appointments that are booked far in advance, we ask that you give us more than a week cancellation notice. It is your responsibility to write down your appointment accordingly. Failure to cancel early enough will result in a $200 cancellation fee. Unfortunately, there will be no exception. 

Please let me know at your earliest convenience if you won't be able to make it to your appointment as I will always try and shift things around and help you out whenever possible to accommodate you. 

Unfortunately, no further appointment will be made until fees are paid.